MedicGLP Return Policy and Order Cancellation
How the seller's return policy and one-hour cancellation window work, read from its terms on 11 November 2026.
- Cancel within one hour, if the order has not shipped
- Return within 30 days, unopened and in original packaging
- Costs on you: return label, and up to £30 for a refused parcel
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Policy summary
You have one hour to cancel an unshipped order and 30 days to return unopened bottles. The return label is at your expense, original shipping is not refunded, and a refused delivery can attract a charge of up to £30. Wait for the return address in writing before sending anything.
The cancellation window
An order that has not yet shipped can be cancelled within one hour. If you have chosen the wrong pack or did not mean to subscribe, ask the seller straight away and keep proof of when you did so.
Aware of the window? Then:
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Returns for a refund
- Within 30 days.
- Bottles unopened, in the original packaging.
- Return label bought and paid for by you.
- Original shipping is not refunded.
- Return address supplied on request, not the company addresses in the terms.
Meet the conditions? Then:
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Refused deliveries and records
The terms allow handling charges of up to £30 for refused deliveries, so cancel or return rather than turn a parcel away. Keep screenshots of the basket, order emails and any written reply from the seller. GOV.UK and Citizens Advice explain the general rules on cancelling online purchases.
Prepared your records? Then:
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Frequently asked questions
Can I cancel after the hour?
The terms we read give the one-hour window for unshipped orders. After that, the route is the 30-day return.
Is a used bottle covered?
No. The return is for unopened bottles in original packaging.
Is there a UK return address?
The terms say a separate return address is given when you ask. We did not find a fixed one.
Comfortable with this return policy? Then:
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